FAQs

1. How do I place an order?
Placing an order with WPD is easy! Simply browse our menu, select your preferred products, add them to your cart, and proceed to checkout by providing your name, phone number, delivery address, and valid ID. First-time customers will need to register and submit a photo ID and a selfie for verification.

2. Can I modify my order before checkout?
Yes! Before finalizing your order, you can review your cart, adjust quantities, or remove items.

3. What forms of payment are accepted?
You can pay with cash or via e-transfer.

4. How long will delivery take?
We aim to deliver within 60 minutes, but times may vary based on your location and traffic. You will receive updates on the estimated time of arrival.

5. Do I need to be home for the delivery?
Yes, the person who placed the order must be present at the delivery address to receive the products. Be ready to meet our driver at their vehicle.

6. What if I’m a first-time customer?
First-time customers will need to provide a valid ID and a selfie holding the ID for verification before placing their first order.

7. Can I return or exchange products?
All sales are final. No substitutions, returns, or bartering upon delivery are allowed. Please make sure you review your order before completing the purchase.

8. What are your company policies?
For safety and service quality, we reserve the right to refuse service if company policies are violated. All customers must adhere to our terms, including no bartering, final pricing, and being present at the delivery address.